Deadlines drive most of your enquiries
End of tenancy, a house sale, builders finishing. The customer has a date and needs someone booked, so they ring until a firm says yes. They aren't comparing; they're looking for available.
For cleaning companies
An AI receptionist for cleaning companies.
A tenant with a check-out inspection on Friday rings four cleaning firms on Tuesday night. The one that answers and takes the details gets the booking. Kallorix answers the calls you miss, takes the job details and texts them to you.
The problem
Why cleaning companies lose work to the phone.
You're working when they ring
Cleaning is hands-on, on other people's premises, often with a vacuum running. Stopping to take a call in a client's house isn't something you can do, and it doesn't look good either.
Regular contracts start with one call
An office manager or a letting agent who rings once and gets a proper answer can become years of weekly work. The same call to voicemail goes to a competitor.
She asks what you'd ask.
You set this up from your own website and change anything you like. For a cleaning company, a typical call covers:
What she finds out
- What kind of clean: regular, one-off deep clean, end of tenancy, carpets or commercial
- The size of the property: how many bedrooms and bathrooms, or the size of the office
- Whether it's furnished or empty, and anything particular such as ovens or carpets
- The date they need it by, and how often for a regular clean
- The postcode and the best number to ring back
Kallorix: call for your business at 14:32From: 07700 900426 (1m 48s)
Name: Priya Nair | Call back: 07700 900426 | Where: M20, two-bed flat, second floor | Job: End of tenancy clean, unfurnished, oven and carpets included, inventory check on Friday | Urgency: Thursday at the latest
Name: Priya Nair | Call back: 07700 900426 | Where: M20, two-bed flat, second floor | Job: End of tenancy clean, unfurnished, oven and carpets included, inventory check on Friday | Urgency: Thursday at the latest
An example of the text you get after a call. The names and details are made up.
While you're working
Three calls she takes for a cleaning company.
The end of tenancy with a deadline
She takes the size of the property, whether it's empty, what's included and the date of the inspection. You can price it and check the diary from the text.
The weekly office clean
She takes the business name, the size of the office, how often and at what time of day, and tells them you'll ring to arrange a visit and a quote.
The letting agent with several flats
She takes each address and what's needed, and passes the lot to you in one text. A customer with regular work gets a proper answer the first time.
When the phone is busiest
The end of the month and the end of the academic year are when tenancies turn over, and every one of them needs a clean in the same few days. The weeks before Christmas and the first warm weekend of spring bring the one-off deep cleans.
What she won't do
She won't give a price unless you've confirmed a rate, and she won't promise a result, such as getting a deposit back. She won't confirm a date she can't see in your calendar. She takes the details and tells the caller you'll ring back.
An answering service for cleaning companies, without the call centre.
Most cleaning companies looking for a telephone answering service or a virtual receptionist want the same thing: every call answered in their name and the job details sent straight over. Kallorix does that with an AI receptionist set up for a cleaning company, so she asks what your trade needs rather than taking a general message. She answers at once, day or night, for a flat monthly price with no charge per call.
Weighing up the options? See how she compares with a staffed answering service, a virtual receptionist and voicemail.
What missed calls cost
Work out what the phone is costing you.
Work you could be losing each month
£0
An estimate from the numbers you enter, not a promise of extra work. The figures shown to start with are examples; put in your own.
How it works
A demo in about two minutes. Live in about ten.
Give us your website
We draft what she should know about your business. You check it and change anything.
Hear your own receptionist
Call the demo line and talk to your own receptionist. No card and nothing to install.
Divert the calls you miss
Dial one code on your mobile. Your phone still rings first; she takes the ones you can't. No divert on your network? Give out your Kallorix number instead.
Setting her up for a cleaning company
If you price by the number of bedrooms or by the hour, add those rates as questions she can answer, and say what's included. Tell her the areas you cover. Photos of the property help you price an end of tenancy without a visit. You can change what she knows at any time in your account, and it applies from the next call.
Questions from cleaning companies
What she will and won't do.
Can she give my prices?
Yes, for anything you've given her and approved, such as an hourly rate or a price by number of bedrooms. For anything else she says you'll ring back with a quote.
Can she book a regular slot?
If you switch appointments on and link your calendar, she offers a time you're free and pencils it in for you to confirm.
Does she ask what's included?
Yes. She asks about ovens, carpets and whether the property is furnished, because those change the time and the price.
Can customers send photos?
Yes. She can text the caller a link to send photos of the property. It's optional for them, and they appear on the job page linked in your text.
Will she deal with a complaint?
She takes what the customer says and their number, and tells them you'll ring back. She doesn't argue, apologise on your behalf or offer anything.
What does it cost?
Plans start at £39 a month for 250 minutes, with 7 days free covering 15 calls or 30 minutes. See the pricing page for every plan.