Pest calls are urgent and personal
Finding rats or bed bugs is upsetting, and people act on it immediately. They ring until someone answers, and they're relieved to book whoever that is. A call back an hour later finds the job gone.
For pest control
An AI receptionist for pest control.
Someone who has just found a wasp nest by the back door, or droppings in the kitchen, wants it dealt with today. They'll book the first firm that answers. Kallorix answers the calls you miss, takes the job details and texts them to you.
The problem
Why pest control lose work to the phone.
You're in a loft or under a floor
Treatments happen in the places with the worst signal and the least room to take a call. And you can't break off half way through a treatment to answer the phone.
Businesses need a fast, discreet answer
A café or a shop with a pest problem needs it sorted before customers notice or an inspector calls. They ring in opening hours and they want to speak to somebody.
She asks what you'd ask.
You set this up from your own website and change anything you like. For a pest controller, a typical call covers:
What she finds out
- What they've seen: wasps, rats, mice, bed bugs, ants or something else
- Where it is: in the house, the loft, the garden or a business
- How long it's been going on, and whether they've tried anything
- Whether there are children or pets in the property
- The postcode and how soon they need someone
Kallorix: call for your business at 14:32From: 07700 900745 (1m 48s)
Name: Rachel Green | Call back: 07700 900745 | Where: LS6, semi-detached, two young children | Job: Wasp nest under the eaves above the back door, lots of activity, noticed this week | Urgency: As soon as possible
Name: Rachel Green | Call back: 07700 900745 | Where: LS6, semi-detached, two young children | Job: Wasp nest under the eaves above the back door, lots of activity, noticed this week | Urgency: As soon as possible
An example of the text you get after a call. The names and details are made up.
While you're working
Three calls she takes for a pest controller.
The wasp nest by the back door
She asks where the nest is and how high up, and whether there are children or pets around. You know from the text whether it's a ladder job and how soon they need you.
Mice in the kitchen
She takes what they've seen and heard, how long it's been going on and whether they've put anything down. That tells you whether it's one visit or a programme.
The restaurant that needs a contract
She takes the business name, what they've noticed and whether they have an inspection coming, and tells them you'll ring back to arrange a survey.
When the phone is busiest
Summer is wasps, from the first warm week until September, and the calls come in clusters on hot afternoons. Autumn sends rats and mice indoors as it turns cold. Bed bugs follow the holiday season. Each has its rush, and each rush arrives while you're out on treatments.
What she won't do
She won't tell a caller what the pest is from a description, how to treat it themselves or which products to use. She won't say whether something is dangerous or safe around children and pets. She won't give a price unless you've confirmed it.
An answering service for pest control, without the call centre.
Most pest control looking for a telephone answering service or a virtual receptionist want the same thing: every call answered in their name and the job details sent straight over. Kallorix does that with an AI receptionist set up for a pest controller, so she asks what your trade needs rather than taking a general message. She answers at once, day or night, for a flat monthly price with no charge per call.
Weighing up the options? See how she compares with a staffed answering service, a virtual receptionist and voicemail.
What missed calls cost
Work out what the phone is costing you.
Work you could be losing each month
£0
An estimate from the numbers you enter, not a promise of extra work. The figures shown to start with are examples; put in your own.
How it works
A demo in about two minutes. Live in about ten.
Give us your website
We draft what she should know about your business. You check it and change anything.
Hear your own receptionist
Call the demo line and talk to your own receptionist. No card and nothing to install.
Divert the calls you miss
Dial one code on your mobile. Your phone still rings first; she takes the ones you can't. No divert on your network? Give out your Kallorix number instead.
Setting her up for a pest controller
If you have fixed prices for common jobs, such as a wasp nest, add them as questions she can answer; callers ask the price first. Tell her whether you do domestic, commercial or both. A photo of droppings or a nest often lets you identify it before you ring back. You can change what she knows at any time in your account, and it applies from the next call.
Questions from pest control
What she will and won't do.
Will she tell a caller what they've got?
No. She takes down what they've seen and heard. Identifying it is your job, and a photo sent through her link often lets you do that before you ring back.
Can she give my price for a wasp nest?
Yes, if you've given it to her and approved it. Fixed prices for common jobs are worth adding, because it's the first thing people ask.
Does she ask about children and pets?
Yes. It's in your text, so you know what you're walking into and which treatment you can use.
Is she discreet with business customers?
She answers as your business, takes the details and passes them only to you by text.
Can they send a photo?
Yes. She can text the caller a link to send a photo of the nest, the droppings or the damage. It's optional for them, and it appears on the job page linked in your text.
What does it cost?
Plans start at £39 a month for 250 minutes, with 7 days free covering 15 calls or 30 minutes. See the pricing page for every plan.