Nobody waits with sewage backing up
A toilet that won't flush or a yard filling with waste gets a phone call to every drainage firm on the first page until one answers. It's the most urgent call in the trades, and the least patient caller.
For drainage companies
An AI receptionist for drainage companies.
A blocked drain is an emergency to the person standing in it. If you're down a manhole when they ring, they've called three other firms before you've got your gloves off. Kallorix answers the calls you miss, takes the job details and texts them to you.
The problem
Why drainage companies lose work to the phone.
You can't answer in the middle of a job
With the jetter running and your hands in a drain, the phone stays in the van. Most blockage jobs take under an hour, and you can lose two more in that time.
The right kit depends on the first call
Whether it's one sink or the whole house, inside or outside, shared or private, decides what you bring and what you charge. A voicemail saying 'my drain's blocked' tells you none of that.
She asks what you'd ask.
You set this up from your own website and change anything you like. For a drainage firm, a typical call covers:
What she finds out
- What's blocked or overflowing: a toilet, a sink, an outside drain or a manhole
- Whether it's one thing or everything in the property, and whether anything is coming back up
- Whether it's inside or outside, and whether the drain is shared with neighbours
- Whether it's a house, a flat or a business, and whether they own or rent
- Whereabouts they are and how soon they need someone
Kallorix: call for your business at 14:32From: 07700 900377 (1m 48s)
Name: Gary Simmons | Call back: 07700 900377 | Where: WF2, end terrace, owner | Job: Outside drain overflowing by the kitchen, toilet slow to flush, started this morning, shared with next door | Urgency: Today, as soon as possible
Name: Gary Simmons | Call back: 07700 900377 | Where: WF2, end terrace, owner | Job: Outside drain overflowing by the kitchen, toilet slow to flush, started this morning, shared with next door | Urgency: Today, as soon as possible
An example of the text you get after a call. The names and details are made up.
While you're working
Three calls she takes for a drainage firm.
The toilet that's backing up
She asks whether it's just that toilet or everything, and whether anything is coming back up. Your text tells you if it's a local blockage or the main run before you've left the last job.
The restaurant with a blocked kitchen drain
A business that can't open is losing money by the hour. She takes what's blocked and when they need to be trading again, and marks it urgent.
The homebuyer who wants a survey
Not every call is an emergency. She takes the address and when they need the CCTV survey by, and tells them you'll ring back with a price and a date.
When the phone is busiest
Heavy rain overloads every marginal drain in the area on the same afternoon, and the days after Christmas bring kitchens full of fat and too many guests. Autumn leaves block gullies. The calls arrive in bursts, and a burst is exactly when one engineer can't answer them all.
What she won't do
She won't tell a caller to lift a manhole cover, use chemicals or try to rod it themselves. She won't say who is responsible for a shared drain or whether the water company should deal with it. She won't give a fixed price unless you've confirmed one.
An answering service for drainage companies, without the call centre.
Most drainage companies looking for a telephone answering service or a virtual receptionist want the same thing: every call answered in their name and the job details sent straight over. Kallorix does that with an AI receptionist set up for a drainage firm, so she asks what your trade needs rather than taking a general message. She answers at once, day or night, for a flat monthly price with no charge per call.
Weighing up the options? See how she compares with a staffed answering service, a virtual receptionist and voicemail.
What missed calls cost
Work out what the phone is costing you.
Work you could be losing each month
£0
An estimate from the numbers you enter, not a promise of extra work. The figures shown to start with are examples; put in your own.
How it works
A demo in about two minutes. Live in about ten.
Give us your website
We draft what she should know about your business. You check it and change anything.
Hear your own receptionist
Call the demo line and talk to your own receptionist. No card and nothing to install.
Divert the calls you miss
Dial one code on your mobile. Your phone still rings first; she takes the ones you can't. No divert on your network? Give out your Kallorix number instead.
Setting her up for a drainage firm
Tell her the areas you cover and whether you run a 24-hour call-out. If you have a fixed price for a standard unblock, add it; it's the first thing people ask. The photo link lets them show you the manhole or the gully before you set off. You can change what she knows at any time in your account, and it applies from the next call.
Questions from drainage companies
What she will and won't do.
Will she work out whose drain it is?
No. She asks whether it's shared with neighbours and writes down what the caller says. Whether it's private, shared or the water company's is for you to judge.
Can she give my unblock price?
Only if you've given it to her and approved it. Otherwise she says you'll ring back with a price once you know what's involved.
Does she take calls through the night?
Yes. She answers day and night and marks urgent calls in your text. If you switch it on, she'll try your mobile once for a caller who can't wait.
Can I see the blockage before I arrive?
Yes. She can text the caller a link to send a photo of the drain, the manhole or the overflow. It's optional for them, and the photo appears on the job page linked in your text.
What about commercial contracts?
She takes the business name, what's blocked and how urgent it is, the same as any call. Regular customers get a proper answer and you get the details by text.
What does it cost?
Plans start at £39 a month for 250 minutes, with 7 days free covering 15 calls or 30 minutes. See the pricing page for every plan.