No heating is urgent the moment it's noticed
A cold house with children or an elderly parent in it can't wait until tomorrow. The caller rings down a list, and the first engineer who answers and takes the details gets the job.
For heating engineers
An AI receptionist for heating engineers.
A boiler never breaks down at a convenient time, and neither does the call. While you're in an airing cupboard, a family with no heating is ringing the next engineer. Kallorix answers the calls you miss, takes the job details and texts them to you.
The problem
Why heating engineers lose work to the phone.
Winter is when you can least pick up
From the first cold week you're booked solid, moving from one breakdown to the next. That's the season the phone rings most, and the season you have no chance of answering it.
Breakdowns turn into replacements
The repair you attend today is often the new boiler you quote for next month. Miss the first call and you've lost the service, the repair and the install that follows.
She asks what you'd ask.
You set this up from your own website and change anything you like. For a heating engineer, a typical call covers:
What she finds out
- What's wrong: no heating, no hot water, a leak or a fault code on the display
- The make of the boiler and roughly how old it is, if they know
- Whether it's gas, oil or electric
- The postcode, and whether they own or rent the property
- How soon they need someone, and whether anyone vulnerable is in the house
Kallorix: call for your business at 14:32From: 07700 900214 (1m 48s)
Name: Mrs Okafor | Call back: 07700 900214 | Where: S11, three-bed semi, owner | Job: Worcester boiler showing a fault code, no heating or hot water since last night, baby in the house | Urgency: Today
Name: Mrs Okafor | Call back: 07700 900214 | Where: S11, three-bed semi, owner | Job: Worcester boiler showing a fault code, no heating or hot water since last night, baby in the house | Urgency: Today
An example of the text you get after a call. The names and details are made up.
While you're working
Three calls she takes for a heating engineer.
The boiler that locked out overnight
She asks what the display shows, the make if they know it and whether they have any hot water at all. She marks it urgent if there's a baby or an elderly person in the house, so you can put it first.
The landlord's gas safety check
She takes the address, how many appliances there are, when the current certificate runs out and how to get access. You ring back with a date and a price.
The annual service
A simple booking that's easy to lose. She takes the boiler make and which days suit, or offers a slot from your calendar if you've switched that on.
When the phone is busiest
The first cold snap of autumn is the busiest week of the year, when boilers that have sat idle since spring are switched on and fail together. A hard frost follows with frozen condensate pipes. In summer it's services and landlord checks, which come in steadily while you're on installs.
What she won't do
She won't tell a caller to reset a boiler, top up the pressure or try anything themselves, and she won't say whether an appliance is safe to use. If anyone mentions a smell of gas, she tells them to hang up and ring 999 straight away. She won't give a price you haven't approved.
An answering service for heating engineers, without the call centre.
Most heating engineers looking for a telephone answering service or a virtual receptionist want the same thing: every call answered in their name and the job details sent straight over. Kallorix does that with an AI receptionist set up for a heating engineer, so she asks what your trade needs rather than taking a general message. She answers at once, day or night, for a flat monthly price with no charge per call.
Weighing up the options? See how she compares with a staffed answering service, a virtual receptionist and voicemail.
What missed calls cost
Work out what the phone is costing you.
Work you could be losing each month
£0
An estimate from the numbers you enter, not a promise of extra work. The figures shown to start with are examples; put in your own.
How it works
A demo in about two minutes. Live in about ten.
Give us your website
We draft what she should know about your business. You check it and change anything.
Hear your own receptionist
Call the demo line and talk to your own receptionist. No card and nothing to install.
Divert the calls you miss
Dial one code on your mobile. Your phone still rings first; she takes the ones you can't. No divert on your network? Give out your Kallorix number instead.
Setting her up for a heating engineer
Tell her whether you cover gas, oil or both, the makes you work on and whether you take out-of-hours breakdowns. Add your service price if it's fixed. The photo link is handy for a picture of the fault code or the data plate. You can change what she knows at any time in your account, and it applies from the next call.
Questions from heating engineers
What she will and won't do.
Will she talk a customer through resetting their boiler?
No. She doesn't give instructions of any kind. She takes down the fault and what the display shows, so you can decide whether a phone call will sort it or it needs a visit.
What does she do if someone smells gas?
She tells them straight away to hang up and ring 999, and doesn't carry on with ordinary questions first. If they stay on the line, she takes their details for you.
Can she tell a vulnerable customer from a routine one?
She asks how soon they need someone and whether anyone vulnerable is in the house, and puts the answer in your text with the urgency, so you can decide the order of your day.
Can she book services into my diary?
Yes, if you switch appointments on and link your calendar. She offers a time you're free and pencils it in for you to confirm.
Can I see the fault code before I ring back?
Yes. She can text the caller a link to send a photo of the display or the boiler's data plate. It's optional for them, and the photo appears on the job page linked in your text.
What does it cost?
Plans start at £39 a month for 250 minutes, with 7 days free covering 15 calls or 30 minutes. See the pricing page for every plan.