You are the workshop and the reception
A mobile mechanic has no desk and nobody on it. Every call lands on the same phone that's in your pocket while you're under a bonnet, and oily hands don't answer touchscreens.
For mobile mechanics
An AI receptionist for mobile mechanics.
You're on someone's drive with a wheel off when a car that won't start rings your mobile. By the time your hands are clean, they've found a mechanic who answered. Kallorix answers the calls you miss, takes the job details and texts them to you.
The problem
Why mobile mechanics lose work to the phone.
A car that won't start can't wait
Someone who needs to get to work tomorrow rings until they find a mechanic who can come. The first one to answer and take the details usually gets the job.
The right parts depend on the first call
Without the registration and a decent description of the fault, you can't order the part or know what to load. A missed call followed by a vague text costs you a second trip.
She asks what you'd ask.
You set this up from your own website and change anything you like. For a mobile mechanic, a typical call covers:
What she finds out
- What's wrong, or what they want done: a fault, a service, brakes or a diagnostic
- The make, model and registration if they have it to hand
- Whether the car starts and drives
- Where the car is, and whether there's space to work on it
- How soon they need it, and the best number to ring back
Kallorix: call for your business at 14:32From: 07700 900158 (1m 48s)
Name: Dean Carter | Call back: 07700 900158 | Where: DE22, on the driveway at home | Job: Vauxhall Astra, won't start, clicking noise when the key is turned, battery is about five years old | Urgency: Tomorrow morning, needs it for work
Name: Dean Carter | Call back: 07700 900158 | Where: DE22, on the driveway at home | Job: Vauxhall Astra, won't start, clicking noise when the key is turned, battery is about five years old | Urgency: Tomorrow morning, needs it for work
An example of the text you get after a call. The names and details are made up.
While you're working
Three calls she takes for a mobile mechanic.
The non-starter on a driveway
She asks what happens when they turn the key, what the car is and the registration, and where it's parked. You can often tell from the text whether to bring a battery or a starter.
Brakes and a service
She takes the vehicle, what they want done and when suits. If appointments are on, she offers a slot; if not, you ring back with a price and a day.
The pre-purchase inspection
Someone is about to buy a car and wants it checked first. She takes where the car is, what it is and how soon the seller needs an answer.
When the phone is busiest
The first frost kills every weak battery in town on the same morning. Monday brings the cars that failed over the weekend, and the weeks before the summer holidays bring the checks. You're on a job for all of it, and that's when the next customer rings.
What she won't do
She won't diagnose a fault, say whether a car is safe to drive or tell anyone how to fix it. She won't give a price for a repair unless you've confirmed it. If a caller has broken down somewhere dangerous, she tells them to ring 999.
An answering service for mobile mechanics, without the call centre.
Most mobile mechanics looking for a telephone answering service or a virtual receptionist want the same thing: every call answered in their name and the job details sent straight over. Kallorix does that with an AI receptionist set up for a mobile mechanic, so she asks what your trade needs rather than taking a general message. She answers at once, day or night, for a flat monthly price with no charge per call.
Weighing up the options? See how she compares with a staffed answering service, a virtual receptionist and voicemail.
What missed calls cost
Work out what the phone is costing you.
Work you could be losing each month
£0
An estimate from the numbers you enter, not a promise of extra work. The figures shown to start with are examples; put in your own.
How it works
A demo in about two minutes. Live in about ten.
Give us your website
We draft what she should know about your business. You check it and change anything.
Hear your own receptionist
Call the demo line and talk to your own receptionist. No card and nothing to install.
Divert the calls you miss
Dial one code on your mobile. Your phone still rings first; she takes the ones you can't. No divert on your network? Give out your Kallorix number instead.
Setting her up for a mobile mechanic
Tell her the area you cover and the work you don't take on, such as clutches or diesels, so she can be straight with callers. Add your diagnostic fee if it's fixed. A photo of the dashboard lights or the leak saves a lot of guessing. You can change what she knows at any time in your account, and it applies from the next call.
Questions from mobile mechanics
What she will and won't do.
Will she diagnose the fault?
No. She takes down what the caller describes, the vehicle and the registration. Working out what's wrong stays with you.
Can she get the registration?
She asks for it if they have it to hand, and puts it in your text so you can look up parts before you ring back.
Can she give my call-out or diagnostic fee?
Yes, if you've given it to her and approved it. Anything you haven't confirmed, she says you'll ring back about.
Can the customer send a photo?
Yes. She can text the caller a link to send a photo of a warning light, a leak or the damage. It's optional for them, and it appears on the job page linked in your text.
Can she find out where the car is?
She asks where it's parked and whether there's room to work. If you choose the location link in your account, she can also text a link that gives you a pin on a map.
What does it cost?
Plans start at £39 a month for 250 minutes, with 7 days free covering 15 calls or 30 minutes. See the pricing page for every plan.