A puncture is a stranded customer
Someone with a flat on the way to work can't wait for a call back. They ring mobile fitters one after another, and the job goes to the first one who answers and can say when.
For tyre fitters
An AI receptionist for tyre fitters.
A driver with a flat wants one thing: someone who can come now with the right tyre. If you're torquing wheels when they ring, they've booked the next fitter. Kallorix answers the calls you miss, takes the job details and texts them to you.
The problem
Why tyre fitters lose work to the phone.
You need the size before you move
Without the tyre size you can't know whether you have it on the van. A call that ends in 'I'll ring you back' usually means they've found someone else by the time you do.
Fleet and trade work comes by phone
Van operators, taxi firms and garages ring when they need tyres, not when it suits you. They stay with the fitter who is easy to get hold of.
She asks what you'd ask.
You set this up from your own website and change anything you like. For a tyre fitter, a typical call covers:
What she finds out
- What's happened: a puncture, a blowout, or new tyres wanted
- The vehicle, and the tyre size from the sidewall if they can read it
- How many tyres, and which wheel
- Whether they have locking wheel nuts and the key for them
- Where the vehicle is and whether it's somewhere safe to work on
Kallorix: call for your business at 14:32From: 07700 900533 (1m 48s)
Name: Aisha Rahman | Call back: 07700 900533 | Where: Tesco car park, Hyson Green, NG7 | Job: VW Golf, front left flat, 205/55 R16, has the locking nut key, no spare | Urgency: Now, stuck in the car park
Name: Aisha Rahman | Call back: 07700 900533 | Where: Tesco car park, Hyson Green, NG7 | Job: VW Golf, front left flat, 205/55 R16, has the locking nut key, no spare | Urgency: Now, stuck in the car park
An example of the text you get after a call. The names and details are made up.
While you're working
Three calls she takes for a tyre fitter.
The flat in a supermarket car park
She asks which wheel, what the car is and whether they can read the size off the sidewall, then where they are. You know from the text whether you have the tyre on the van.
Four new tyres for next week
She takes the vehicle and the size, whether they have a brand or budget in mind and where they want them fitted. You ring back with a price, or she offers a slot if appointments are on.
The van that's lost its locking nut key
It changes the job, so she asks. Your text says whether they have the key, and you bring the removal kit if they don't.
When the phone is busiest
The first frost shows up every slow puncture, pothole season after a wet winter keeps the phone ringing, and the days before an MOT bring the tyres that won't pass. Rush hour is the worst of it, when you're already on the hard shoulder with somebody else's wheel.
What she won't do
She won't say whether a tyre can be repaired or is legal, and she won't tell anyone it's safe to drive on. She won't quote a price for a tyre unless you've confirmed it. If a caller says they're stuck in a live lane, she tells them to ring 999.
An answering service for tyre fitters, without the call centre.
Most tyre fitters looking for a telephone answering service or a virtual receptionist want the same thing: every call answered in their name and the job details sent straight over. Kallorix does that with an AI receptionist set up for a tyre fitter, so she asks what your trade needs rather than taking a general message. She answers at once, day or night, for a flat monthly price with no charge per call.
Weighing up the options? See how she compares with a staffed answering service, a virtual receptionist and voicemail.
What missed calls cost
Work out what the phone is costing you.
Work you could be losing each month
£0
An estimate from the numbers you enter, not a promise of extra work. The figures shown to start with are examples; put in your own.
How it works
A demo in about two minutes. Live in about ten.
Give us your website
We draft what she should know about your business. You check it and change anything.
Hear your own receptionist
Call the demo line and talk to your own receptionist. No card and nothing to install.
Divert the calls you miss
Dial one code on your mobile. Your phone still rings first; she takes the ones you can't. No divert on your network? Give out your Kallorix number instead.
Setting her up for a tyre fitter
Tell her the area you cover and whether you fit at the roadside, at home or both. You can switch the link she texts from a photo to a location in your account, which suits mobile fitting: one tap from the driver and you have a pin on a map. You can change what she knows at any time in your account, and it applies from the next call.
Questions from tyre fitters
What she will and won't do.
Does she get the tyre size?
She asks the caller to read it from the sidewall if they can, and puts whatever they give in your text. If they can't read it, she takes the vehicle and you work it out from that.
Can she give a price per tyre?
Only prices you've given her and approved. Tyre prices change, so most fitters have her take the size and ring back with a figure.
Can she get the driver's exact location?
Yes, if you choose the location link in your account. She texts the driver a link and you get a pin on a map on the job page. It's optional for them.
Can they send a photo of the tyre?
Yes. The photo link lets a caller send a picture of the damage or the sidewall, which often tells you the size and whether it's repairable before you leave.
Will she book fittings into my diary?
If you switch appointments on and link your calendar, she offers a time you're free and pencils it in for you to confirm.
What does it cost?
Plans start at £39 a month for 250 minutes, with 7 days free covering 15 calls or 30 minutes. See the pricing page for every plan.