Movers ring round on the same night
Once a completion date is agreed, the customer sits down and rings every firm on their list. They want availability and a figure, and they book quickly because the date won't move.
For removals firms
An AI receptionist for removals firms.
People ring three removal firms on the same evening and book the one that gives them a date and a price first. If you're carrying a wardrobe down the stairs, that isn't you. Kallorix answers the calls you miss, takes the job details and texts them to you.
The problem
Why removals firms lose work to the phone.
You can't answer with a sofa in your hands
A removal day is twelve hours of lifting and driving. The enquiries that come in during it are next month's work, and they go to whoever picked up.
A quote needs the right details
How many bedrooms, which floor, how far, what access. Without those you can't price it, and a voicemail never includes them. A call back to ask is a call the customer may not take.
She asks what you'd ask.
You set this up from your own website and change anything you like. For a removals firm, a typical call covers:
What she finds out
- Where they're moving from and to
- The size of the property: how many bedrooms, and any large or awkward items
- Which floor, and whether there's a lift or difficult access at either end
- The date, and whether it's fixed or flexible
- Whether they want packing as well, and the best number to ring back
Kallorix: call for your business at 14:32From: 07700 900862 (1m 48s)
Name: Mark and Jo Ellis | Call back: 07700 900862 | Where: From CV5 to Leamington Spa, CV32 | Job: Three-bed house to a three-bed house, piano to move, good access both ends, would like a packing price too | Urgency: Completion on the 28th, fixed
Name: Mark and Jo Ellis | Call back: 07700 900862 | Where: From CV5 to Leamington Spa, CV32 | Job: Three-bed house to a three-bed house, piano to move, good access both ends, would like a packing price too | Urgency: Completion on the 28th, fixed
An example of the text you get after a call. The names and details are made up.
While you're working
Three calls she takes for a removals firm.
The house move with a completion date
She takes both addresses, the number of bedrooms, the date and whether it's fixed, and anything awkward like a piano. You can price it from the text without ringing back to ask.
The single item
A sofa from a shop, a fridge to a flat. She takes what it is, where from and to, and which floor, so you can fit it around a bigger job.
The office move
She takes the business name, roughly how many desks and whether it has to happen out of hours, and tells them you'll ring to arrange a survey.
When the phone is busiest
Fridays and the last week of the month are when completions fall, and the summer holidays are when families move. Students come in waves in September and June. Those are your fullest days on the van and the days your phone has the most new enquiries on it.
What she won't do
She won't give a price for a move or confirm that a date is free unless she can see it in your calendar. She won't say what your insurance covers. She takes everything you need to quote and tells the caller you'll ring back with a figure.
An answering service for removals firms, without the call centre.
Most removals firms looking for a telephone answering service or a virtual receptionist want the same thing: every call answered in their name and the job details sent straight over. Kallorix does that with an AI receptionist set up for a removals firm, so she asks what your trade needs rather than taking a general message. She answers at once, day or night, for a flat monthly price with no charge per call.
Weighing up the options? See how she compares with a staffed answering service, a virtual receptionist and voicemail.
What missed calls cost
Work out what the phone is costing you.
Work you could be losing each month
£0
An estimate from the numbers you enter, not a promise of extra work. The figures shown to start with are examples; put in your own.
How it works
A demo in about two minutes. Live in about ten.
Give us your website
We draft what she should know about your business. You check it and change anything.
Hear your own receptionist
Call the demo line and talk to your own receptionist. No card and nothing to install.
Divert the calls you miss
Dial one code on your mobile. Your phone still rings first; she takes the ones you can't. No divert on your network? Give out your Kallorix number instead.
Setting her up for a removals firm
Tell her the areas you cover and whether you do long-distance moves, storage or packing. If you link your calendar, she can see which days are taken. The photo link lets a customer show you the awkward staircase before you price it. You can change what she knows at any time in your account, and it applies from the next call.
Questions from removals firms
What she will and won't do.
Will she give a quote over the phone?
No. She takes the details you need to price it: both addresses, the size of the property, access and the date. You ring back with the figure.
Can she tell them if I'm free on their date?
If you link your calendar and switch appointments on, she can offer times you're free. Otherwise she takes the date and you confirm.
Does she ask about stairs and access?
Yes. She asks which floor and whether there's a lift or difficult access at either end, because it changes the price and the crew.
Can customers send photos of what's moving?
Yes. She can text the caller a link to send photos of large items or tricky access. It's optional for them, and they appear on the job page linked in your text.
What about calls on the day of a move?
She answers them and texts you the message, so a customer asking what time the van arrives doesn't go unanswered while you're loading.
What does it cost?
Plans start at £39 a month for 250 minutes, with 7 days free covering 15 calls or 30 minutes. See the pricing page for every plan.