You're in a harness with ear defenders on
No trade is harder to reach during working hours. With a chainsaw running and a groundsman on the ropes, the phone doesn't get heard, never mind answered.
For tree surgeons
An AI receptionist for tree surgeons.
You can't answer the phone thirty feet up with a saw running. The storm that brought a branch down on someone's fence is ringing every tree surgeon in town at once. Kallorix answers the calls you miss, takes the job details and texts them to you.
The problem
Why tree surgeons lose work to the phone.
Storm damage is a race
After a night of high wind, everyone with a fallen tree rings round until someone can come. Those jobs go to the firms that answered on the morning, not the ones that rang back at tea time.
A good quote starts with good questions
What kind of tree, how big, what's underneath it, how do you get to it. A message that says 'I've got a tree that needs cutting' means a wasted call back or a wasted visit.
She asks what you'd ask.
You set this up from your own website and change anything you like. For a tree surgeon, a typical call covers:
What she finds out
- What needs doing: felling, reducing, pruning, a hedge or a stump
- What kind of tree and roughly how big, if they know
- Whether it's fallen or dangerous, and what it's near: a house, a road, power lines
- How you'd get to it: through the house, a side gate or open access
- The postcode and how soon they need someone
Kallorix: call for your business at 14:32From: 07700 900931 (1m 48s)
Name: Alan Whitfield | Call back: 07700 900931 | Where: HG2, detached house | Job: Large ash in the back garden, a limb down on the neighbour's fence after the wind, side gate access, not near any lines | Urgency: This week, neighbour is upset
Name: Alan Whitfield | Call back: 07700 900931 | Where: HG2, detached house | Job: Large ash in the back garden, a limb down on the neighbour's fence after the wind, side gate access, not near any lines | Urgency: This week, neighbour is upset
An example of the text you get after a call. The names and details are made up.
While you're working
Three calls she takes for a tree surgeon.
The limb across a driveway
She asks whether anything is blocked or anyone is at risk, what it's fallen on and how you'd get to it. If it's dangerous, your text is marked urgent.
The quote for a reduction
She takes the kind of tree if they know it, roughly how tall and what's around it, and when they'd like you to look. If appointments are on, she offers a time for the visit.
The hedge and the stump
Smaller work gets the same care. She takes the length and height of the hedge or the size of the stump, so you can price it or fit it in nearby.
When the phone is busiest
Storms decide your busiest days, and they give no warning. Winter is felling and reduction while the trees are bare; late summer is hedges. Enquiries for all of it arrive between eight and five, which is exactly when you're off the ground.
What she won't do
She won't say whether a tree is safe, diseased or likely to fall, and she won't give a price without you seeing it. She won't comment on preservation orders or conservation areas. If a tree is on power lines or someone is in danger, she tells them to ring 999.
An answering service for tree surgeons, without the call centre.
Most tree surgeons looking for a telephone answering service or a virtual receptionist want the same thing: every call answered in their name and the job details sent straight over. Kallorix does that with an AI receptionist set up for a tree surgeon, so she asks what your trade needs rather than taking a general message. She answers at once, day or night, for a flat monthly price with no charge per call.
Weighing up the options? See how she compares with a staffed answering service, a virtual receptionist and voicemail.
What missed calls cost
Work out what the phone is costing you.
Work you could be losing each month
£0
An estimate from the numbers you enter, not a promise of extra work. The figures shown to start with are examples; put in your own.
How it works
A demo in about two minutes. Live in about ten.
Give us your website
We draft what she should know about your business. You check it and change anything.
Hear your own receptionist
Call the demo line and talk to your own receptionist. No card and nothing to install.
Divert the calls you miss
Dial one code on your mobile. Your phone still rings first; she takes the ones you can't. No divert on your network? Give out your Kallorix number instead.
Setting her up for a tree surgeon
Tell her the work you do, such as felling, stump grinding or hedges, and how far you'll travel to quote. The photo link earns its keep here: a picture of the tree and what's underneath it often lets you give a figure without a visit. You can change what she knows at any time in your account, and it applies from the next call.
Questions from tree surgeons
What she will and won't do.
Will she give a price?
No. Tree work depends on size, access and what's underneath, so she doesn't guess. She takes the details and tells them you'll come back with a quote.
What does she do about a dangerous tree?
She asks what it's near and whether anyone is at risk, and marks your text urgent. If it's on power lines or someone is in danger, she tells the caller to ring 999.
Does she know about tree preservation orders?
No, and she doesn't pretend to. She takes what the caller tells her. Checking for an order or a conservation area stays with you.
Can I quote from a photo?
Often, yes. She can text the caller a link to send photos of the tree, the access and what's around it. It's optional for them, and they appear on the job page linked in your text.
Can she book a visit to quote?
If you switch appointments on and link your calendar, she offers a time you're free and pencils it in for you to confirm.
What does it cost?
Plans start at £39 a month for 250 minutes, with 7 days free covering 15 calls or 30 minutes. See the pricing page for every plan.